At StreamTVHub, we are committed to providing a premium IPTV experience. We stand by the quality and stability of our service. This Refund Policy outlines the conditions under which refunds may be issued. By subscribing to our service, you agree to this policy.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of your initial subscription purchase. If you experience persistent technical issues that prevent you from using our service as intended, and our 24/7 support team is unable to resolve these issues within 7 days of your initial report, you may be eligible for a full refund.

Conditions for 7-Day Money-Back Guarantee:

• The refund request must be made within 7 calendar days of the initial subscription purchase date.
• You must have actively engaged with our support team to troubleshoot and resolve the technical issues.
• The technical issues must be directly attributable to our service and not caused by your internet service provider (ISP), device compatibility, or local network configuration.
• Your ISP speed must meet the minimum requirements for 4K streaming (typically 25 Mbps or higher for a single 4K stream).

2. Technical Support and Issue Resolution

Before a refund can be processed, you must allow our technical support team the opportunity to diagnose and resolve any reported issues. Our support team is available 24/7 via WhatsApp and Email to assist you. Refunds will only be considered for verified failures of our service that cannot be resolved through reasonable troubleshooting efforts.

3. Non-Refundable Situations

Refunds will generally not be issued in the following circumstances:

• Change of Mind: We do not offer refunds if you simply change your mind or no longer wish to use the service after the 7-day money-back guarantee period.
• Internet Service Provider (ISP) Issues: Problems arising from your ISP throttling, internet outages, or insufficient bandwidth are outside our control and are not grounds for a refund.
• Device Compatibility: While we support a wide range of devices, it is your responsibility to ensure compatibility before purchasing. Issues related to specific device limitations or configurations are not covered.
• Misuse of Service: Any violation of our Terms of Service, including but not limited to sharing your subscription, using VPNs to bypass geo-restrictions, or engaging in illegal activities, will void your eligibility for a refund.
• After 7 Days: Refund requests made after the initial 7-day money-back guarantee period will be evaluated on a case-by-case basis for exceptional circumstances only.

4. How to Request a Refund

To request a refund, please contact our support team via:

WhatsApp: https://wa.me/212775326858
Email: support@streamtvhub.ca

In your request, please provide your subscription details (e.g., username, email associated with the account), a detailed description of the technical issues, and evidence of your communication with our support team.

Our billing department will review verified requests within 24 hours. Please note that refunds typically reflect in your account within 5-10 business days.

5. Changes to This Policy

StreamTVHub reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us:

StreamTVHub
WhatsApp: https://wa.me/message/YE2BA2ZTFBRZA1